Last updated: September 3, 2026
Made-to-order products
Because every Thread Snark item is made to order, we do not accept returns or exchanges for buyer’s remorse, change of mind, sizing issues, or customer-provided address errors. Please review the size guide and order details carefully before purchasing.
Personalized and custom orders
Personalized items are final sale once submitted to production. Review the spelling, capitalization, punctuation, size, and preview before adding the item to your cart. Customer-entered text is printed as submitted unless we contact you about a production issue.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery at threadsnark@gmail.com. Include your order number and clear photos of the item and packaging. Eligible claims will receive a replacement or full refund at no additional cost; no return is required unless we ask for one.
Lost packages
If tracking shows delivered but you have not received your package, contact us within seven days. We will assist with a carrier investigation; however, a replacement or refund is not guaranteed for packages confirmed as delivered.
Order changes and cancellations
Submit cancellation or change requests immediately. We can cancel or modify an order only if production has not begun. Once production starts, cancellation or changes are unavailable.
Approved refunds
Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the credit.
This page does not limit any rights you may have under applicable law. For the controlling policy, see our Refund Policy.