Shipping policy

SHIPPING POLICY

Last updated: September 3, 2026

Made-to-order production

Every Thread Snark product is made specifically for your order. Production generally requires 2–7 business days before shipment. Production time and shipping time are separate.

Free U.S. standard shipping

Thread Snark provides free standard shipping to valid addresses within the United States. Express shipping, when available, is optional and priced at checkout.

Estimated delivery

After production, standard U.S. delivery generally requires an additional 5–10 business days. International delivery generally requires 5–30 business days after shipment, depending on the destination, carrier and product.

Delivery dates are estimates rather than guarantees. Holidays, severe weather, carrier disruptions, customs processing, product availability and unusually high order volume can cause delays.

If we cannot ship within the timeframe promised when you ordered, we will notify you and provide the option to accept the delay or cancel the affected unshipped order for a refund.

Tracking

Tracking information is emailed after shipment. Tracking may require up to 48 hours to begin displaying movement.

Separate shipments

Products may be fulfilled by different production facilities. Items from the same order may arrive in separate packages with separate tracking numbers.

Shipping addresses

Customers are responsible for providing a complete and accurate shipping address. Contact threadsnark@gmail.com immediately if a correction is needed. Address changes are not guaranteed after production begins. Additional shipping or replacement costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.

Missing packages

If tracking has stalled or shows delivered but the package is missing, check with household members, neighbors and the carrier before contacting us. Email threadsnark@gmail.com with your order number and tracking information so we can assist with an investigation. A replacement or refund is not guaranteed when tracking confirms delivery.

International orders

International shipping availability and charges are displayed at checkout. Customers are responsible for customs duties, import taxes or other local fees that were not collected or prepaid during checkout. Certain products or destinations may be unavailable because of carrier or legal restrictions.