Refund policy

REFUND POLICY

Last updated: September 3, 2026

Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse or sizing issues. Please review our size guide carefully before ordering.

Damaged or defective items: If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery at threadsnark@gmail.com with your order number and a photo of the issue. We’ll make it right with a replacement or full refund—no need to return the item.

Lost packages: If tracking shows delivered but you have not received your package, contact us within seven days. We will assist with a carrier investigation; however, a replacement or refund is not guaranteed for packages confirmed as delivered.

Order cancellations: Cancellation or change requests must be submitted immediately. We can cancel or modify an order only if production has not begun. Once production starts, cancellation or changes are unavailable.

Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the credit.

We’re committed to making sure you love your Thread Snark order. If something is wrong, contact us at threadsnark@gmail.com and we’ll work to resolve it.

Nothing in this policy limits any rights provided by applicable law.